Thursday, October 1, 2009

What the?

Me: I need to change the first name of the passenger on reservation number ######,

Airline operator: We can't do that, we have to make another booking...

Me: The guy I spoke to 2 hours ago said it was okay as long as I only reserved it.

Airline operator: Sorry, we can only do another booking.

Me: fine, lets do that then,

Airline guy: the price has unfortunately increased by 60 Euros.

Me: why? It was only 2 hours ago that I reserved the first flight...

Airline guy: There arent many seats left.

Me: yes but there is definitely a seat left, because I had one reserved, so there is at least one seat for the original price available now.

Airline guy: well we have to book a new flight now so there are very few seats left.

Me: Yes, but I am not taking up any new seats, we are unreserving the one I booked not two hours ago, and rebooking it, because you say you cant just change the name, so I dont understand why it needs to be 60 Euros more expensive...

Airline guy: ... uh, ... hang on a minute...

Me: okay...

Airline guy: (returns to phone) okay, we can book at that price.

- and how much do you want to bet he just changed the name on the computer screen anyways...

No comments: